Payment Methods

1. Terms of purchase or payment

1.1 Pricing and payment

Prices shown are in Canadian dollars; transportation costs (current rates from Canada Post, FedEx or UPS) as well as taxes, if applicable, will be added to the invoice. Cycle Robert reserves the right to modify its prices at any time. All transactions made through our website are payable by valid Visa or MasterCard credit card or by the PayPal payment service. After completing your transaction, you will receive an email confirming your order. Please keep this email as a receipt for the services and products ordered.

1.2 Refund policy

For online purchases, Cycle Robert works by refund only and not by exchange.

If you want another item, you will need to proceed in two steps:

By reimbursing the first item
By purchasing the second item as part of a new transaction
These two steps can be done in parallel, it is not mandatory to have completed the refund before making another purchase since these are two separate transactions.

1.3 Security of your banking information

Your online shopping is secure. Cycle Robert meets SSL secure transmission standards, meaning that your transaction will always be routed securely. Cycle Robert does not keep any computer data of any transaction concerning credit information. This is why you must resubmit your banking information with each transaction.

1.4 Problems encountered

For any problem regarding the purchase of products online on the Cycle Robert store, we invite you to contact us: [email protected]